Terms and Conditions

Terms of sale and delivery

Nautage.com is operated in Denmark by: Nautage ApS, CVR number 41 09 65 51, Skudehavnsvej 27B, 2150 Nordhavn.

You can contact Nautage.com by phone: 41 19 70 60 or email: customerservice@nautage.com.

These terms of sale and delivery apply to the purchase of goods on Nautage.com for delivery in Denmark, with the exception of Greenland and the Faroe Islands.

Payment

Nautage receives payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will not be charged to your account until the item is deseed. All amounts are in DKK. Danish kroner and includes VAT.

Nautage uses an authenticated payment server that encrypts all your card information with Secure Socket Layer (SSL) protocol. This means that you cannot read your information.

Delivery

Nautage delivers on all weekdays, with order placed before 12:00

Freight

Nautage.com endeavours to deliver the ordered goods within 1-2 business days after we have received your order, unless otherwise agreed in the purchase process. Nautage.com use different vendors. The freight cost depends on the size, delivery method, and vendor of each order.

Warranty A

2-year warranty is granted under the Danish Sale of Goods Act. Our warranty applies to defects in material and/or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product/service.

Nautage will cover return costs to a reasonable extent.

Upon return:

Inquiries and complaints are sent to:

Nautage ApS

Skudehavnsvej 27B

2150 Nordhavn

Packages sent on C.O.D. are not received.

Refund

If a refund has been agreed, please send your bank details to customerservice@nautage.comso we can transfer the agreed amount.

Right of withdrawal

A 14-day full right of return is granted on goods purchased in our Webshop. The period is calculated from the day you receive the order.

Return costs must be borne by you.

Withdrawal must be reported to us no later than 14 after purchase and from the withdrawal you must return the shipment within 14 days of the shipment.

The message must be given by email on customerservice@nautage.com. In the notice, please make it clear to us that you wish to exercise your right of withdrawal. You can also choose to use our standard withdrawal form and send back. You can find it here

The condition of the item when you send it back.

You are liable only for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and functioning of the item. In other words – you can try the item the same way you did if you tried it in a physical store.

If the item has been tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only get a part or none of the purchase amount back, depending on the commercial value of the item.

In order to receive the entire purchase amount back, you must do the same as you can in a physical store. You may test the item, but not use it.

Remedies – overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:

Centre for Complaint ResolutionNævnenes Hus, Toldboden 28800 Viborg

You can complain to the Centre for Complaint Resolution via the Complaints Portal for the House of Representatives: HTTPS://KPO.NAEVNENESHUS.DK/

If you are a consumer residing in another EU country, you can state your complaint in the EU Commission’s online complaints platform.

The platform can be found here: HTTP://EC.EUROPA.EU/ODR

If you enter a complaint here, please provide our E-mail address: customerservice@nautage.com